What are the warranty requirements for the installation of an electric storage heater ESH? The requirements that the warranty must meet is dependent on the ESH measure being delivered.
The warranty that accompanies a replacement ESH must reflect the proper functioning of the entire ESH that has been installed. In such cases, the ESH would be ineligible as there is no valid warranty in place. If more than one ESH is installed in premises suppliers may choose to provide one warranty covering all replacement ESHs, as long as the details of the individual heaters such as the heater serial number or any other unique detail to identify each heater are included in the warranty.
A copy of the ESH warranty provided to the occupier must be made available to us on request. ESHs may not always need to be replaced on a one-for-one basis, or on a one per room basis.
The number, size and placement of the electric storage heaters should be selected based on the heating requirements of the specific property. This may mean installing more or fewer electric storage heaters than were previously present, to adequately heat the entire property. A suitably qualified operative should use the appropriate industry and manufacturer guidelines to determine if the installation will adequately heat the entire property.
Oil fuelled heating systems are only eligible to be repaired or replaced if they are broken. All other oil fuelled heating measures are ineligible under the scheme. How can an installer demonstrate that their oil boiler installation complies with the relevant standards? You should consult your competent person scheme or equivalent to ensure you are aware of all standards and regulations. The installer may need to apply for a building warrant from the local authority to show that any work they are planning complies with Building Scotland Regulations as amended.
Please consult your local authority for further advice. Please note that these are the building regulations requirements at the time of writing and are subject to change. When an operative is in the probationary period of a Building Regulations Competent Person Scheme, they may not be a full member of the scheme. It is therefore important to check this with a competent person scheme to ensure an operative meets the competency requirements outlined in the relevant version of PAS.
The boiler assessment checklist should be completed as normal for oil boilers and normal boiler warranty requirements will apply. What happens if I cannot identify the make and model of an oil boiler on the Boiler Assessment Checklist? All efforts must have been made to identify the make and model of the boiler and robust evidence as to why you have been unable to identify the boiler must be retained.
You should seek advice from your competent person scheme or local authority to ensure the entire oil boiler installation is safe and complies with relevant building regulations. This includes the condition of the oil tank. You should inspect the existing oil tank ahead of any boiler replacement works. You may not need to upgrade or replace an existing oil tank as part of a new boiler installation unless:. In the situations outlined above, we would expect the existing oil tank to be upgraded or replaced as required.
What steps should I take to ensure the existing oil tank is safe and compliant with building regulations? You should seek further advice from your competent person scheme, local authority or equivalent if you are unsure of these requirements.
A full timeline of the PAS transition period is detailed below:. What consumer protection standards do I need to meet to install measures under ECO? From 1 January all installers must be TrustMark registered businesses, or equivalent, in order to be eligible to deliver measures under ECO3.
This will not apply to demonstration actions and certain district heating system DHS measures. Installers of demonstration actions or of DHS measures, which are registered with Heat Trust, or an equivalent standard, would not be required to be TrustMark registered.
Please see paragraph 4. In order for the installer to receive the uplift, they must be installing in accordance with PAS and must be registered with TrustMark. Ofgem does not approve products for installation under ECO. We have published a list of measures eligible under ECO. ECO3 has two new optional routes for supporting innovation; demonstration actions and innovation measures.
We require suppliers to demonstrate that a product or system used in the installation of a measure complies with building regulations and that the measure has been completed by a person of appropriate skills and experience.
Suppliers can demonstrate this in various ways, including:. Any certification or approval must be relevant to the conditions under which the product or system will be used, including the property that is to be treated, although the building control body is ultimately responsible for accepting that a measure complies with building regulations. An insulation measure room in roof insulation, underfloor insulation, solid wall insulation, insulation of a mobile home or insulation of a cavity wall, including party cavity wall insulation receives the relevant standard lifetime if the installation is accompanied by an appropriate guarantee of at least 25 years.
Full details of the criteria appropriate guarantees must meet are available in Chapter 5 of our ECO3 Guidance: Delivery. Ofgem no longer administers appropriate guarantees or financial protection, any queries regarding these should be directed to TrustMark info trustmark.
When installing external wall insulation EWI , how should I address installed services connected to the exterior wall? Installed services include gas, electricity, water, telecommunications etc. Any potential risks to the functionality and safety of installed services must be identified at the pre-installation survey stage. See section 6. These must be appropriately addressed in the method statement before installation begins.
It may be necessary to liaise with service providers in advance to ensure installation is satisfactory and any required work has been carried out by the service provider before the EWI is installed. If I identify telecommunication wiring on a property during an EWI pre-installation survey, am I required to notify BT Openreach and seek its guidance? Yes, wherever there is evidence of telecommunications wiring on the exterior of a building that is likely to be affected by the installation, BT Openreach must be consulted as they are the only licensed operator allowed to interact with the network and may deem failure to comply as potential trespass on their equipment.
BT Openreach has provided a step by step guide for contractors where ECO installers can contact them. Where there is a block of flats or terraced houses, do all the premises need to have separate documents evidencing completion of each measure?
Supplier data requirements may exceed the minimum requirements for reporting measures to us. It lists which documents energy companies require for each measure installed under the relevant obligation, and when they require them. We are continuing to work with industry to understand if there are other areas where we can provide further clarity on.
This includes our processes to support the supply chain on this issue. EPCs that have been conducted before a measure is installed can later be found to be inaccurate. We believe that the above approach is proportionate, allowing us to ensure compliance while reducing uncertainty for the supply chain. It is up to individual members of the supply chain to ensure the accuracy and veracity of the information they provide to us and determine how they manage any remaining risk. As a result, it may be necessary to carry out some simple QA checks of the key information on EPCs used to support measures prior to installation.
This approach does not affect any of the requirements or deadlines within the ECO3 legislation. Where a pre-installation EPC with a particular rating is required to demonstrate eligibility, this must still be lodged prior to installation of the measure. If the EPC is later ie after measure install found to be inaccurate, we would take into account evidence which confirms the measure would still have been eligible if the EPC was carried out correctly.
If it is later found the property was instead heated by electric storage heaters, we would consider evidence that confirms the EPC rating at measure install, would still have meant the measure was eligible if the EPC was correct.
This is intended to reduce the risk of measures being lost due to inaccuracies in existing EPCs that would not make the measure ineligible. This does not affect the legislative requirement for an EPC to be lodged prior to the installation of the measure. What are the acceptable justifications for not meeting the First time central heating FTCH pre conditions?
All first time central heating measures must not be installed in an uninsulated premises. Either pre-existing or new insulation, or a combination of both may be used to meet the pre-conditions.
Further information on the FTCH pre-conditions and how they can be met, can be found in paragraphs 4. There are a small number of circumstances in which the pre-conditions do not apply, where it may be impossible, or disproportionately difficult for the pre-conditions to be met.
These should be assessed on a cases-by-case basis. Details of the technical exemptions and non-technical reasons can be found in paragraphs 4. We have auditing, independent technical monitoring and score monitoring systems in place to monitor quality of installations and confirm that the information provided by suppliers is correct. Where an audit or monitoring inspection of a notified measure establishes that certain information provided to us is not accurate, or that measures have not been installed to the required standards, we may:.
Monitoring is organised by monitoring quarter, dates of which can be found in chapter 1. The sample must be representative across different measure types. If a supplier notifies fewer than measures for a single monitoring measure category or for a single installer, the supplier only needs to monitor one measure to meet the monitoring requirement. We may increase monitoring levels on particular sets of measures if we have concerns about the quality of installation or the accuracy of scoring.
The pathways to compliance process details how and when we expect corrective action to be taken as a consequence of poor performance in the supply chain. The process highlights areas of concern within the supply chain, allowing suppliers and the supply chain to focus on improving specific aspects of delivery.
This will help to improve the customer experience, as well as ensuring the reported savings are achieved. More information on the pathways to compliance process can be found in our ECO3 Supplementary guidance for monitoring. Measures are put on a pathway to compliance if our monitoring requirements are not met. This can occur either through insufficient monitoring inspections or when trigger failure rates are breached for certain subsets of measures.
For instance, if the monitoring rate for Installer A is 1. Small installer monitoring requirement — If a supplier notifies fewer than measures for a single monitoring measure category or installed by a single supplier, the supplier only needs to monitor one measure to meet the monitoring requirement.
If the supplier fails to monitor at least one measure of a set of fewer than measures, these measures will be placed on a pathway to compliance. If the results of technical or score monitoring show that our requirements for monitoring are not met for a certain subset of measures, all measures in that subset from the quarter that the results relate to will be put on a pathway to compliance. Measures from previous or future quarters will not be affected. When will Ofgem make a decision about which measures are affected by the pathways to compliance?
Suppliers conduct technical and score monitoring on a quarterly basis, and submit the results of at the end of the month following a quarter. We analyse these results and inform suppliers if any measures are affected by pathways within the month after the monitoring results are submitted.
We expect suppliers to have a good understanding of their results, and the likely impact of the pathways, before submitting their results.
If suppliers identify subsets of measures that do not meet the requirements for monitoring, they should inform affected parties. If suppliers anticipate a subset of measures will be put on a pathway to compliance, we expect them to start taking appropriate action immediately, even within the same quarter to ensure a swift resolution. If a supplier has already conducted enough extra monitoring to cover the number of required additional monitoring inspections, we will instead ask the supplier for additional assurances for the relevant subset.
We will provide suppliers with a monthly monitoring report highlighting all open and closed pathways to compliance and all unresolved score or technical monitoring fails After each quarter, we inform suppliers which of their measures are on a pathway to compliance, and we expect suppliers to share this information with their supply chain. An installer should contact the relevant supplier to establish if any measures they have installed are on a pathway to compliance. There are two different timelines for pathways to compliance.
The timeline depends on whether a subset of measures is on a pathway for insufficient monitoring, or for high failure rates. We start the timer for a pathway to compliance from the date we inform the supplier a subset of measures has been placed on a pathway. A supplier always has to the end of the month in which the deadline expires to complete the pathway.
Example: A subset of measures is placed on a pathway for insufficient monitoring. We inform the supplier of this on 15 September. The supplier then has until 31 December to complete the necessary actions to remove this subset from the pathway to compliance.
If a supplier does not complete the necessary actions to remove a subset of measures from a pathway to compliance by the deadline, we will be minded to reject the whole subset of measures, with the exception of any measures that have passed score or technical monitoring inspections as required.
Does this affect approval of my measures? If the results of technical or score monitoring indicate that for a subset of measures, either there has not been enough monitoring, or the trigger failure rates are met, those measures will be subject to further scrutiny. Putting a measure at risk does not remove any existing approval for that measure.
Although the savings attributed to all qualifying actions are not formally determined until the end of the scheme, measures are approved in our internal operational workings. This is to enable suppliers to more accurately track the status of their measures. If the monitoring requirement is not met, suppliers must conduct enough inspections to meet it.
Where the requirement is missed by a significant margin, we will also require assurance that this will not happen in future. Once a sufficient number of inspections are complete, the measures will be taken off the pathway to compliance. If this additional monitoring confirms that the failure rate is above the trigger failure rate, suppliers will need to give us additional assurance in the quality of these measures. Depending on the observed failure rate, this may include:.
You can find out more about the things we expect suppliers to do, based on the observed failure rate, in the Monitoring guidance note. Following initial submission one month after the end of a quarter, suppliers can submit to us results of additional monitoring inspections or actions taken to address poor performance on a monthly basis.
The deadline for these submissions is the 17th day of a month, unless this is not a working day, in which case it is the first working day after the 17th. We aim to assess the actions taken by suppliers by the end of the month in which they were submitted and report the outcome to suppliers. How do the pathways to compliance account for installers responsible for low volumes? To alleviate this, we only require one inspection per quarter for installers that deliver fewer than measures in that quarter for a supplier.
If the supplier is not able to access any properties for an installer with fewer than measures, we will waive the monitoring requirement for a single quarter. However, the supplier must then ensure it carries out at least one inspection in the next quarter. Suppliers report the results of non-access to us together with the results of successful inspections.
We will determine whether or not to waive the monitoring requirement based on this information from suppliers. More information on how the non-access process works can be found in our Monitoring guidance note. In such cases, only measures covered by the most recent monitoring report ie the report for the third quarter will be put on a pathway to compliance.
If a supplier is concerned that it will not be able to inspect one measure over two consecutive quarters it should contact us for additional guidance. What constitutes additional monitoring and to which measures does this apply to? Additional monitoring, whether to fulfil monitoring requirements or confirm failure rates, must be conducted on measures in the same quarter that the results relate to.
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Company status Active. For example, you can replace a manual thermostat with a smart thermostat. Additional works will be covered by the voucher if they are necessary for the installation of measures. Find out what the voucher covers ODT , All work covered by the voucher must be completed by a TrustMark-registered installer who is also registered for the scheme.
Each voucher is only valid for the measure and property you have applied for. The voucher is only for use by the named applicant and cannot be transferred to another person.
You can only begin work once your voucher has been issued. Any work that was started before that date cannot be claimed. We recognise that occasionally circumstances may arise that are fully beyond your control. In such a situation please contact the scheme administrator as soon as possible to assess if a short extension could be considered subject to exceptional circumstances.
You can request a voucher extension by contacting the scheme administration using any of the following:. You should include your relevant voucher reference s when contacting the scheme administrator. You may be asked to provide additional information to support your request. Your installer may ask you for a deposit. It cannot be larger than your expected contribution to the cost of measures under the quote they have provided you. In this case, only the excess amount will be eligible for a deposit.
Redeem a voucher. You can contact the Green Homes Grant team. Read our correspondence procedure for advice on how to:. We have added information about how to change your voucher once it has been issued. We have added further information on how to request an extension to your voucher. You can no longer apply for a Green Homes Grant voucher. If you applied for a voucher before the closing date, your application will still be processed and we will be in touch to confirm if your application is successful.
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