What is the make and model of the computer? It seems like it never came with a properly activated license. In reply to Andre Da Costa's post on December 27, Optiplex That system likely came with Windows 7 Professional. Isn't there a COA sticker on the body of the machine? Sumit Volunteer Moderator Volunteer Moderator. It's by design. We are very open to feedback regarding the OA3 tool and more capabilities we can add to it to improve the manufacturing flow.
Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Contents Exit focus mode. Please rate your experience Yes No. Before you go ahead and remap another key as the Windows key, you can go through the tricks above and fix the issue. Which trick work out for you? Share your findings in the comments below. Did the mouse and keyboard of your Windows PC abruptly stopped working?
Perhaps after a recent Windows update? Check out two ways to fix the issue and get your keyboard and mouse working again. Are you facing issues with the keyboard on Windows 11? Here's how you can fix the keyboard not working in WIndows Check out these 11 ways to fix Sticky Keys not working on Windows 10 error. These steps will help you get back to typing better in no time at all. Is it not working?
Your copy of Windows 11 should automatically be activated as long as you didn't make any significant hardware changes to your device such as replacing the motherboard. Product keys are unique—assigned to a specific user to install on a single device. If you bought a device from a reseller of Windows 11 and expected the key to be valid, contact the reseller. If your device was purchased with Windows 11 preinstalled and you received this activation error upon turning it on for the first time, contact your device manufacturer.
Check to see if you have a paper copy of your Windows character product key you can enter to activate Windows If your device was recently repaired at an independent repair facility, contact them to see if the repairs require a new Windows 11 license. You might see this error if you entered an invalid product key or a product key for a different version of Windows.
Enter a valid product key that matches the version and edition of Windows 11 installed on your device. If Windows is installed on a device that connects to a Key Management Service KMS server, contact your organization's support person for more info about how to activate Windows.
You might see this error if you entered a product key for a different edition of Windows than the edition installed on your device. You might also see this error if you previously upgraded to Windows 11, but the current edition of Windows installed on your device doesn't match the edition of your digital license. You can either enter a valid product key that matches the edition of Windows installed on your device or reinstall the edition of Windows 11 that matches your digital license.
If your device is running Windows 11 Version or later , the Activation troubleshooter can help you install the correct edition of Windows on your device. You might see this error if you entered a product key for a different version or edition of Windows. For example, a product key for the Enterprise edition of Windows 11can't be used to activate Windows 11 Home or Windows 11 Core editions.
Enter a product key that matches the version and edition of Windows installed on your device or buy a new copy of Windows from the Microsoft Store. You might see this error if you're not connected to the internet or your firewall settings are preventing Windows from completing the activation process online.
Make sure that you're connected to the internet and your firewall isn't blocking Windows from activating. If you're still having problems, try to activate Windows by phone. You might see this error if you try to activate a device that is already in the process of activation.
Your device should be activated after the first request is completed. If the activation server is temporarily unavailable, your copy of Windows will automatically be activated when the service comes back online. You might see this error if the product key has already been used on another device, or it's being used on more devices than the Microsoft Software License Terms allow.
To fix the problem, buy a product key for each one of your devices to activate Windows on them. Select Go to Microsoft Store , then follow the instructions to buy Windows If you don't see Go to Microsoft Store on the Activation page, contact your organization's support person. If you made a substantial hardware changes to your device such as replacing the motherboard and you have a valid product key, try to activate Windows by phone. For more info about reactivating Windows 11 Version or later after a hardware change, see Reactivating Windows after a hardware change.
You might see this error if you entered a product key for the Enterprise edition of Windows to activate Windows 11 Home or Windows 11 Pro. Enter a product key that matches the edition of Windows on your device. This error occurs when a Volume License a license that was bought from Microsoft by an organization to install Windows on multiple devices was used on more devices than the Microsoft Software License Terms allow.
To fix the problem, you might need to use a different product key to activate Windows on your device. Contact your organization's support person for more info. Try entering a product key that matches the edition of Windows on your device.
Or, you might see this error if you're trying to activate your work device but aren't connected to your workplace's network. If you're connected to your work network and still see this error, you might need to change the network settings. If your organization doesn't have a support person, you might need to enter your product key again:. Select Change product key , and then type your character product key.
You might be asked for an admin password or to confirm your choice. You might see this error if the date and time for the device is incorrect, or Windows has trouble connecting to the online activation service and can't verify your product key. Verify date and time in Settings. In the search box on the taskbar, type network troubleshooter , then select Identify and repair network problems from the list of results. If the network troubleshooter didn't find any problems with your network connection, try restarting your device to see if that fixes the problem.
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